Refund & Return Policy

At Gentlehaus, we are committed to ensuring a satisfying shopping experience. Please review the following policy to understand our guidelines on returns, refunds, and cancellations.

Return Eligibility

Return Window
You may initiate a return request within 3 days of receiving your order.

Eligible Returns
Returns are accepted only in the following cases:

  • Damaged item

  • Defective product

  • Wrong product received

Please Note: Returns are not accepted for items delivered in perfect condition.

Condition Requirements
To qualify for a return:

  • Items must be unused, unwashed, and unworn

  • Original tags and packaging must be intact

  • Products must be in resalable condition

Non-Returnable Orders
We do not accept returns for:

  • Items purchased during sales or promotional offers

  • Customized or personalized products

  • Innerwear or hygiene-sensitive items

  • Items used, worn, washed, or missing original tags and packaging

Return Process

To initiate a return, contact us on WhatsApp at +91 74360 04465 with the following:

  • The word “Return” or “Exchange”

  • Your Order Number

  • A brief reason for return

  • Clear photo or video proof (mandatory for damaged or defective items)

Note: Return requests made via Instagram, email, or other platforms will not be accepted.

Return Shipping

  • Customers are responsible for return shipping charges.

  • Use a reliable, trackable, and insured courier service.

  • Gentlehaus is not liable for any loss or damage during return transit.

Refund Process

  • After we receive and inspect the returned product, you will be notified via WhatsApp or email.

  • If approved, the refund will be processed within 5 to 7 business days to the original payment method.

  • For Cash on Delivery (COD) orders, refunds will be made via UPI or bank transfer.

Exchange Policy

Gentlehaus does not offer direct exchanges.
To receive a different product or size, complete the return process (if eligible) and place a new order.

Cancellation Policy

  • Orders may be cancelled only before dispatch.

  • Once an order has been shipped, it cannot be cancelled or changed.

  • For prepaid orders, approved cancellations will be refunded to the original payment method within 3 to 5 business days.

  • To request cancellation, contact us immediately on WhatsApp at +91 74360 04465.

Note: Cancellation is subject to the order’s processing status at the time of request.

Contact Us

For any questions or assistance, feel free to reach out: