At Gentlehaus, we are committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, interact with our communication channels, or engage with us on social media.
By accessing or using our services, you agree to the terms described in this policy.
Scope of This Policy
This policy explains:
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What personal and non-personal data we collect
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How and why we use your data
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When we share your information, and with whom
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Your rights and control over your data
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Our security and data retention practices
Information We Collect
We collect the following types of information to provide and improve our services:
1. Personal Information
Information that identifies you directly, including:
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Full Name
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Email Address
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Mobile Number
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Shipping and Billing Address
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Payment Method Details (processed via secure gateways only)
2. Non-Personal Information
Information that helps us enhance your experience, such as:
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IP address
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Browser type and version
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Device details
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Website navigation patterns and behavior
3. Social Media Data
When you interact with Gentlehaus via platforms like Instagram or WhatsApp, we may collect:
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Profile name or username
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Publicly visible contact information
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Messages, comments, or product inquiries
Purpose of Data Collection
We collect your data for the following purposes:
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To process and fulfill your orders
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To provide order confirmations, shipping updates, and customer service
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To send promotional messages, updates, and newsletters (with your consent)
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To improve the functionality and usability of our website through analytics
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To comply with legal and regulatory obligations
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To prevent fraudulent activities and protect user accounts
Information Sharing
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties in the following cases:
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Payment Gateways: For secure processing of payments
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Logistics Partners: For delivering and tracking your orders
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Legal Authorities: When required by law or in response to legal requests
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Security Partners: For detecting and preventing fraud or unauthorized activities
All third parties handling your data are contractually obligated to protect your privacy and handle data securely.
Secure Payments
All payments are processed through PCI-DSS compliant and secure gateways such as Razorpay or Paytm. Gentlehaus does not store or access your card or UPI credentials. Payment data is encrypted and securely transmitted during transactions.
Data Security
We implement industry-standard security measures to protect your personal data, including:
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SSL encryption for data transmission
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Secure server infrastructure
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Restricted internal access to sensitive data
Despite our best efforts, no system is completely immune to risks such as hacking or phishing. We encourage users to use strong passwords and avoid sharing account details.
Data Retention and User Rights
We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected or to comply with applicable laws.
You have the right to:
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Request access to your personal data
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Ask for correction, update, or deletion of your information
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Withdraw consent to data usage at any time
Please note: Withdrawing consent may limit access to certain services such as order history, returns, or customer support.
Updates to This Policy
Gentlehaus reserves the right to update or modify this Privacy Policy at any time. All changes will be reflected on this page with the revised effective date. Continued use of our website after policy updates constitutes acceptance of those changes.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new business entity, under the same privacy terms described in this policy.
Disclaimer
While we take appropriate measures to secure your information, Gentlehaus is not liable for unauthorized access caused by user negligence, phishing attacks, or other events beyond our reasonable control.
Contact Us
For questions, concerns, or data-related requests, please contact:
Company Name: Gentlehaus
Email: contact.gentlehaus@gmail.com
WhatsApp/Call: +91 74360 04465
